Pam enfrentó algo completamente nuevo: organizar un funeral integral en una región que apenas conocía. El llamado llegó desde la familia inmediata en el área de Texoma, pero ella vivía lejos. Sin experiencia previa y con poco tiempo, necesitaba guía clara sin que la abrumaran. Para lograr que el servicio honrara realmente a su ser querido, eligió Johnson-Moore Funeral Home en Pottsboro, cercano a Denison. Kyle Dungan, el director, trabajó con ella paso a paso.
"We had a very unexpected passing in our family recently. I do not live in the Texoma area however that is where we were asked to hold the service from the immediate family. I have never been tasked with putting together a funeral before but two things were in my favor. My niece was there to help me and secondly we chose the Jonson-Moore Funeral Home in Pottsboro TX. Kyle Dungan, Director worked with us in every way giving us the most professional and sincere service one could ever hope for in this time of sadness. He was there to answer all our questions and assure us that this service would honor our loved one in all the ways we would expect for ourselves. Thank you for all that you did for us and for being there through the whole process. I highly recommend Kyle Dungan, his staff and Johnson-Moore Funeral Home for their service." — Pam Danner, sobre Johnson-Moore Funeral Home
Lo crítico fue que Kyle no simplemente ejecutó un checklist: trabajó con Pam para que ella comprendiera cada etapa, anticipó dudas comunes, y le aseguró que tenía control sobre el proceso. Cuando busques una funeraria en Denison, TX y no tengas experiencia, pregunta si el director será tu contacto directo y si está dispuesto a revisar cada paso antes de finalizarlo.