Cuando se contrata una cremación, la funeraria comunica un plazo esperado. Para Leah, ese plazo era de dos a cuatro semanas. Lo que no esperaba era que se duplicara, que sus llamadas quedaran sin respuesta, y que los mensajes desaparecieran en un sistema de contestadora. La espera de la cremación en Austin se convirtió en una prueba de paciencia emocional mientras el servicio prometido desaparecía.
"I recently had my dad cremated here. I was promised 2-4 weeks for the cremation process and received his remains almost 7 weeks later. I understand it's a process, however, the wait becomes unbearable when nobody returns your calls (I called them far more times than they called me during the whole process). Forewarning to those who do choose this funeral home, there is an answering service who may or may not give your messages over to a funeral staff member or director whether you mention a funeral director by name or not. I had ordered keepsakes that weren't ready by the time my dad was cremated. I could have waited, but the overall service I received from this funeral home was very poor and I felt like my loved one was disrespected with how long it took to cremate him. The low price is not worth the service." — Leah Huber, sobre Affordable Burial & Cremation Service
Al elegir funeraria para cremación en Austin, no bases la decisión en precio. Pregunta cuántas cremaciones hacen mensualmente y cuál es el peor escenario de tiempo. Solicita un contrato escrito con fechas y un plan de comunicación: ¿número directo del director o solo contestadora? Si no devuelven llamadas en 24 horas, busca otra opción. El precio bajo no vale la angustia de la incertidumbre.